We help fantastic causes make an impact
We believe in the human need to give. Our role is to help causes that are changing the world manage key donor relationships and make it easy for their supporters to donate. We do this by integrating gift and payment processing into the world’s leading CRM platform.
We’re looking for great talent that can take Causeview to the next level.
CUSTOMER SUCCESS SPECIALIST
Customer Success Specialist
Do you want to work at a SaaS company servicing nonprofit organizations?
Do you want an environment where everyday brings new and different challenges?
Our mission: Lead fundraisers in retaining their donors with innovative and cost effective SaaS solutions.
We are looking for a passionate individual who loves to help people and solve customer problems. You will be responsible for helping customers keep their mission critical fundraising systems running smoothly. Combining training and adoption, you will help customers maximize their technology investments.
If you ever wanted a meaningful role in helping organizations who are trying to make the world a better place, this is a great opportunity for you.
Communicate, track and resolve ~30 cases/week for customers
Engage new users with introductory training
Capturing and understanding customer needs
Staying up-to-date on new features and concepts
Escalate priority issues with Product and Development teams
1-3 years of experience in a technical support role
Ability to interact directly with customers at all levels
Ability to thrive in a fast-paced, detail oriented environment
Experience in Salesforce, CRM or Donation Management application is an asset
Experience in the nonprofit industry is an asset